Frequently asked questions
How is Covid-19 effecting business?
Due to the current, extenuating circumstances, we are taking extra steps to minimise risk. We are regularly cleaning hands and our workspace. We will continue to send out your orders as quickly as possible, whilst ensuring safety is paramount. We appreciate your support for small business at this difficult time. Stay safe, stay well.
Where do you ship to?
We post our prints all over the world, however we only post framed prints within the United Kingdom, delivered by courier with tracking. We do not send framed prints out of the UK.
For remote addresses please be aware that an additional delivery charge maybe occurred for deliveries made by our preferred courier DHL. We will advise before shipping.
How long will my order take to arrive?
We do our best to get your orders to you as fast as possible.
Poster sizes A4 and A3 are kept in stock (unless otherwise advised) and sent via UK Royal Mail regular 2nd class, but do not have tracking.
Larger size posters are printed to order which can take 1-3 working days and are sent via courier with tracking. Delivery times are surprisingly quick especially to international destinations, but times do vary from a few days to a week.
Framed prints are made to order and can take 1-5 working days depending on the size ordered. Framed prints are only available in the UK, we do not send overseas.
Please be aware of postage times before ordering. Overseas orders can be held up in customs which is beyond our control.
United Kingdom: 1-3 business days
North America: 1-3 weeks
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-3 weeks
We do our best to meet these delivery estimates, but can't guarantee them.
Can I track my order?
Our A4 and A3 prints are posted via Royal Mail without tracking, but a proof of postage is kept. Larger prints are sent by courier DHL and have tracking so your order can by traced.
Will I pay extra taxes and customs charges, outside the UK?
With the resent departure of the UK from the EU please be aware when ordering from outside the UK that you may be required to pay additional taxes/custom fees/duties. The amount of VAT and customs duty to be paid will be assessed at the point of entry of the destination country. Generally, VAT isn’t due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold can vary depending on the country. As the goods have been made in and originated from the UK, no additional VAT should be charged. Customs duty does not typically apply on goods where the value doesn’t exceed £135. Buyers are responsible for these and would be charged before receiving the goods by the local postal service or by our favored courier DHL.
Can I order a print in a size not already available?
The smallest print we offer is A4 and the maximum is A0 or equivalent. If you require any sizes between these, please get in touch for a quote. Please note costs may be higher for bespoke sizes. We do not offer postcard sizes.
Can you custom or personalise designs?
Yes, we can customise and personalise a selection of our designs or create something new especially for you. Please contact us for a quote at firstname.lastname@example.org
Do you have any other designs?
The full collection is available on the website. If you have a suggestion, they will be added to a list and if enough people ask, then it will be created. New designs are added to the website when created.
We only have one Leigh-on-Sea mug and box design currently.
How big are the framed prints you sell?
We have a range of framed prints in different sizes. The size is the complete, whole frame including print, mount (where applicable) and edge of frame:
A4 framed print 32 (W) x 42 (H) cm or 8.3 x 11.7 inches
A3 framed print 42 (W) x 52 (H) cm or 11.7 x 16.5 inches
50 x 70 cm framed print 52 (W) x 72 (H) cm or 19.7 x 28.3 inches
Any framing recommendations?
The majority of our posters come with a white boarder but look great when framed with a white mount. We sell all our designs already framed in a selection of sizes (available in the UK only), ready to hang on the wall, alternatively a large selection of frames are available online from Amazon and other retailers. Our unframed prints do not come with mounts.
For poster sizes A2 and upwards we would recommend they are framed professionally. With larger posters they can sag and ripple over time if not framed correctly. With our framed poster prints 50x70cm size we stick to 3mm adhesive backed foam core before framing, keeping them ripple free. This is advised.
Are your products environmentally friendly?
We try our best to reduce the impact of making and selling our products on the environment. These are some of the steps we take:
1, Our pictures are printed on FSC Certified paper. This means that the wood used in making the paper and the manufacturer met the requirements of the Forest Stewardship Council.
2, Our pictures are sold in sleeves made from corn starch and are bio-degradable (UK only). The backing card is made from recycled paper.
3, Our prints are professionally printed locally, only 7 miles down the road to reduce carbon emissions.
4, Our UK orders are posted in tubes which are plastic free. Courier and overseas orders require stronger packaging, so conventional tubes are used.
5, We recycle any paper waste, reduce and reuse what we can.